CANCELLATION POLICY

We understand that during the term, there may be instances due to illness or other commitments, when your child may be unable to attend a scheduled appointment. Due to the high demand on our services and inconvenience to our consultants when an appointment is cancelled, a minimum of 24 hours notice is required. We appreciate that at times; it may be difficult to provide more than a day’s notice, such as when your child is suddenly unwell. However, as this time cannot be reallocated with short notice, we are required to charge a fee for cancellations made where less than 24 hours notice is given.